Shipping & Deliveries
U.S Shipping Information:
- we use USPS priority shipping service or UPS ground or DHL express.
- USPS priority is 2 day shipping, DHL is 3-4 business days. Ups is 4 day ground shipping.
International Shipping Information:
- We deliver internationally using DHL Express
- DHL express shipment takes 3-4 days, but packages may be delayed by customs
- We also provide regular postal service, shipping times is 7-21 days
- For Italian customers, we can not use DHL due to potential high custom fee. postal service is the safest shipping option based on our experience shipping to Italy.
- For Russian customers, we use EMS shipping only.
Please note, all international packages may be subject to duties and taxes. You will be responsible for these charges. Anna Xi has no control over these charges and cannot predict how much they may be. Customs policies vary from country to country; We recommends that you contact your local customs office for further information if duty occurs.
Please do not reject your package, if any fees occur because of that, you might not eligible for a full refund.
International buyer will need to pay for the return shipping fee to exchange size or return the item.
Due to Covid, our shipping time may get delayed, please send us a direct message if you have questions about your package.
Track your order:
For DHL express shipping, please use this link to track: http://www.dhl.com/en/express/tracking.html
For regular postal mail, please use this link: http://www.17track.net/en/
Please allow 2-3 business days to process your order.