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Returns & Exchanges

You can return your order within 30 days of purchase, item has to be unworn and in a condition for re-sell, we don’t accept returns for the items that is on final sale. Please try your shoes on a soft surface such as a rug or carpet. Leather sole tend to have tiny holes and scratch if tried on hard surface. 

We do not provide return shipping label for international orders, buyer need to pay return shipping fee. 

Please do not send packages back to senders' address 

Please do not reject your shipment

Follow these steps to make returns / exchange

1. Send us an email to require a return/exchange form:  support@annaxi.com

2. ship the item back to our location ( Located in New York USA) 

3. we will refund you the money after we receive the package (Allow bank to process the refund within 2-3 business days)

4. If you want to make an exchange, we will ship it to you for free.

5. Original shipping fee is not refundable.

If you refuse a shipment from annaxi, you are responsible for the original shipping charges and the cost of returning the package to annaxi. This amount will be deducted from your merchandise refund.


If you provide us with a wrong shipping address, we are not responsible for the reoccuring shipping fee