Shipping & Deliveries
U.S Shipping Information:
- We use USPS shipping service.
- If the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15 before the shoes are redelivered.
- In the instance that a change of address is required following dispatch, you will be charged the administrative fee of $15 before the shoes are delivered. Please ensure that all of your details are correct prior to checkout.
- US Orders will take approximately 1-3 business days from the date of purchase to arrive to you.
- During the holiday season, there may be unforeseen delays that are out of our control. Please allow adequate time for delivery prior to your special occasion.
International Shipping Information:
- Anna Xi delivers internationally using DHL Express or regular post mail.
- International deliveries will take approximately 15-20 business days for the regular post mail and 3-7 days for DHL express shipment.
- Express shipping fee is not refundable.
Please note, all international packages may be subject to duties and taxes. You will be responsible for these charges. Anna Xi has no control over these charges and cannot predict how much they may be. Customs policies vary from country to country; We recommends that you contact your local customs office for further information if duty occurs.
Track your order:
For DHL express shipping, please use this link to track: http://www.dhl.com/en/express/tracking.html
For regular postal mail, please use this link: http://www.17track.net/en/
Please allow 2-3 business days to process your order.